Refund Policy

Overview

This Refund Policy applies to subscriptions, usage charges, and other purchases made from AI Rails, a platform edited and operated by Pfactors Limited ("we," "us," or "our"). By adding a payment method or subscribing, you acknowledge and agree to this policy and our Terms of Service.

We encourage you to carefully review this policy before subscribing. If you have questions, please contact us before making a purchase.

No Refund Policy

Payments made to AI Rails are final and non-refundable unless applicable law requires otherwise. This includes but is not limited to:

• Monthly subscription fees
• Usage charges for workflow runs above your monthly allowance
• Unused portions of a billing period after cancellation
• Charges following a plan upgrade or change
• Any add-ons or one-time purchases

Confirmed duplicate or incorrect charges will be corrected (see Billing Errors below). Enterprise plans follow the refund terms in their written agreement.

Free Trial

Every new organization can start a 14-day free trial without a payment method. During the trial:

• Nothing is charged
• If you have not added a payment method, you are never charged; when the trial ends, your subscription is paused until you add one
• If you have added a payment method, your paid subscription begins when the trial ends, unless you cancel before then
• A founding price reserved during the trial is released if you cancel the trial

Because you can evaluate AIRails at no cost before paying, the first paid month is not refundable once the trial has ended.

How to Cancel

You may cancel your subscription at any time. To cancel:

• Log in to your account and open Billing in your dashboard
• Cancel your subscription and follow the on-screen instructions
• Alternatively, contact us at contact@airails.com and we will process the cancellation for you

Access remains active until the end of the paid billing period and is then deactivated. No further recurring charges will be made after an effective cancellation.

Billing Errors

If you believe you have been charged incorrectly or in error (for example, a duplicate charge), please contact us within 30 days of the charge at contact@airails.com. We will investigate the matter and, if an error is confirmed, issue a correction. This does not constitute a waiver of our no-refund policy for valid, correctly processed charges.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.